Contact
We are an online-only store, and email is the fastest and most reliable way to reach us. A real person reads every message.
Customer support
Use the email above, or the form on this page — both reach the same inbox.
Before you write to us
Two things that get your question answered much faster:
- Include your order number if your message is about an existing order. It is in your order confirmation email.
- Check your tracking first if you are asking where your order is. You can look it up on our order tracking page.
What we can help with
- Order status, tracking and delivery questions — see our Shipping Policy
- Returns and refunds under our 60-day money-back guarantee — see our Refund & Return Policy
- Questions about the product, its ingredients, or how to use it
- Changing or cancelling an order that has not yet been dispatched
- Anything that went wrong — a damaged, incorrect or missing item
A note on skincare questions
We are happy to talk about our product, its ingredients and how to use it. We cannot give medical advice. If you have a skin condition, are pregnant or breastfeeding, or are under medical care, please speak to a qualified healthcare professional before starting a new skincare product.
Send us a message
Use the form below and we will get back to you by email.