This policy explains how SAESKY orders are processed, shipped and tracked.
Order processing
Orders are processed within 1-2 business days of being placed. Business days do not include weekends or public holidays. Orders placed late in the day, over a weekend, or during a holiday period begin processing on the next business day.
Delivery time
After your order is dispatched, the estimated delivery time is 5-10 business days.
These are estimates, not guarantees. Carrier delays, customs inspections, weather and peak shopping periods can extend delivery beyond the estimate. If your order is taking noticeably longer than expected, email info@Saesky.store with your order number and we will look into it.
Tracking your order
Once your order is dispatched you will receive a shipping confirmation email containing your tracking information. You can also track your order at any time on our order tracking page.
Tracking information can take a short time to become active after dispatch. If your tracking number does not show movement yet, please allow a little time before contacting us.
Where we ship
We ship to the destinations available at checkout. If your country or region cannot be selected during checkout, we are not currently able to ship there.
Shipping costs
Any shipping cost that applies to your order is calculated and displayed at checkout before you pay. No shipping charges are added after you place your order.
Customs, duties and import taxes
International orders may be subject to customs duties, import taxes or handling fees charged by the destination country. These charges are set by the destination country, are not collected by us, and are the responsibility of the recipient. Customs processing can also add time to delivery.
Delivery address
Please check your shipping address carefully at checkout. We cannot be held responsible for orders delivered to an address that was entered incorrectly. If you spot a mistake, email info@Saesky.store immediately and we will correct it if the order has not yet been dispatched.
Lost or undelivered orders
If tracking shows your order as delivered but you have not received it, please check with anyone else at the address and with your local carrier depot first. If it still cannot be found, contact info@Saesky.store and we will open an enquiry with the carrier.
Contact
Any shipping question: info@Saesky.store.